A) When we receive a request for support, we automatically send an acknowledgment email to the email address you provided with your request for support.  We sort support requests based on the Error or Help identifier shown at the top of the message window from where you submit your request. We process the most common types of requests first. We might email you if we need more information. Once we believe the issue is resolved, we will notify you by email and your ticket will be closed. You should then reload The Machine and check that you agree the issue is resolved. If you do not feel your issue was addressed, please submit a new support request.

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